Privacy Policy for Nicole Gaviria Therapy

1. Introduction Nicole Gaviria Therapy ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with our business. By using our services, you consent to the practices described in this policy.

2. Business & Legal Details

• Nicole Gaviria Therapy operates as a Limited Liability Company (LLC) in New Zealand.
• We adhere to the privacy laws and guidelines set forth by the New Zealand Association of Counsellors (NZAC)and New Zealand’s Privacy Act and Health and Disability Acts.
• We provide therapy, online group coaching, and digital courses to individuals worldwide while ensuring compliance with NZ regulations.
• Clients engaging in therapy or coaching services must sign a consent form prior to commencing services.

3. Data Collection & Use

We collect and process the following types of data:

• Client Information: Name, email, phone number, and any details provided during therapy, coaching, or course registration.
• Website Analytics: We use Google Analytics, Facebook Pixel, and email tracking to monitor website traffic and improve our services.
• Payment Information: Securely processed via Stripe and bank transfer (for NZ clients only). We do not store credit card details.
• Third-Party Platforms: We use Kartra for scheduling, email marketing, and course delivery. Data stored within Kartra is subject to their security protocols.
• Communication Data: Messages sent via email, website forms, or direct communication with our team.

4. Data Security & Storage

• Client data is securely stored within our secure counselling platform database, which is multi-factor authentication (MFA) protected.
• Therapy records for New Zealand-based clients are retained for 7 years, as required by law.
• We implement appropriate password protection and encryption measures to safeguard client information.

5. Payment & Refund Policy

• Payment Methods: We accept payments via Stripe and bank transfer (for NZ-based clients only).
• Failed Payments & Late Fees: Late payments will incur an admin fee, and unpaid accounts may be sent to collections.
• Refund Policy:
  • No refunds for digital products, online courses, or group coaching services.
  • Refunds may be issued at our discretion in cases of duplicate purchases or technical errors.

6. Client Rights & Privacy

• Clients have the right to request data deletion, except where legal obligations require us to retain records (7 years for NZ therapy clients).
• We do not allow clients to download or export their personal data for confidentiality reasons.
• With explicit consent, we may use client testimonials for marketing purposes on our website and social media platforms.

7. Legal Disclaimers & Liability

• Our services do not replace medical or psychiatric treatment. Clients are responsible for their own well-being.
• If a client discloses risk of harm (to themselves or others), we adhere to mandatory reporting laws in New Zealand.
• We do not guarantee specific results from therapy, coaching, or courses. Outcomes depend on individual engagement and participation.

8. Cookies & Marketing

• We use Google Analytics, Facebook Pixel, and email tracking for marketing and website improvements.
• Clients have the option to opt-out of email marketing at any time.
• We use retargeting ads to reach individuals who have visited our website but have not signed up for services.

9. Contact Information

For any questions or concerns regarding this Privacy Policy, you may contact us at:

Email: hello@nicolegaviriatherapy.co.nz
Website: www.bingefreebestie.com
Business Location: New Zealand

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.

Last Updated: 1 March 2025